Recently Amazon CEO Jeff Bezos was named the world’s most wealthy man.There is no question that Amazon has disrupted and is disrupting many industries from booksellers and retail to grocery, music and much more. Luckily for the banking and finance sector, Amazon hasn’t set its sights on that industry (yet)! But what can banks learnRead more
It seems that every day we hear of a new AI use case. Could AI automate financial advice, write music, diagnose disease, or my favourite “Could AI Spot Obesity from Space”? If you base your views just on reading the news, you could be forgiven for thinking AI is some sort of omnipotent panacea thatRead more
Like all new technologies, CRM tools have evolved since the early days of bespoke customer management systems. However, despite this innovation, the truth is that they still face a mountain of over-inflated expectations and nowhere is this more true than in the banking sector. The nature of the market, the level of competition and theRead more
In financial services, chatbots are becoming a buzzword on par with Big Data, Machine Learning, and Artificial Intelligence. In fact, some companies market their chatbots using this holy trinity of buzzwords: “Machine Learning, Artificial Intelligence systems to leverage Big Data.” The truth is that chatbot marketing is well ahead of the technology itself. Often, we areRead more
The big headline at the Gartner Data and Analytics Summit this year was about highlighting the value of data and analytics solutions as well as developing a culture of data enablement. While these concepts shouldn’t sound new to most of you, it should make you feel a sense of urgency to go beyond just doingRead more