Yseop’s VP Innovation, Hugues de Mazancourt, recently attended the fourth international Chatbot Summit, held in Berlin at the end of October. In this blog post, Hugues shares his thoughts on the summit and on the latest developments in Chatbot technology and artificial intelligence. With over 1500 attendees, and more than 100 speakers, the ChatbotRead more
Our two upcoming webinars focus on how the latest technologies can augment your team and drive growth. Virtual Sales Assistant technology is increasingly becoming a differentiator in the banking sector, providing a clearer understanding of the customer, boosting new sales and customer retention. With so many different Customer Interaction Management systems available, from to SmartRead more
Recently Amazon CEO Jeff Bezos was named the world’s most wealthy man.There is no question that Amazon has disrupted and is disrupting many industries from booksellers and retail to grocery, music and much more. Luckily for the banking and finance sector, Amazon hasn’t set its sights on that industry (yet)! But what can banks learnRead more
It seems that every day we hear of a new AI use case. Could AI automate financial advice, write music, diagnose disease, or my favourite “Could AI Spot Obesity from Space”? If you base your views just on reading the news, you could be forgiven for thinking AI is some sort of omnipotent panacea thatRead more
Like all new technologies, CRM tools have evolved since the early days of bespoke customer management systems. However, despite this innovation, the truth is that they still face a mountain of over-inflated expectations and nowhere is this more true than in the banking sector. The nature of the market, the level of competition and theRead more