Privacy Policy

What is the purpose of our Confidentiality Policy?

YSEOP, which manages the yseop.com website, attaches great importance to the protection and confidentiality of your personal data, which we consider to be a guarantee of reliability and trust.

In this respect, our Personal Data Privacy Policy is a clear demonstration of our desire to ensure that YSEOP complies with the rules applicable to the protection of personal data and, more specifically, those of the General Data Protection Regulation (“GDPR”).

In particular, our Privacy Policy aims to inform you about how and why we process your personal data in connection with the services we provide to you.

Who is our Privacy Policy intended for?

Our Privacy Policy applies to you, wherever you live, as long as you are at least 15 years old, whether you are one of our customers or “just” a visitor to the yseop.com website.

If you are under the legal age detailed above, you are not authorised to use our services without the prior and explicit consent of one of your parents or the holder of parental authority, which must be sent to us by email to privacy@yseop.com.

If you believe that we are holding personal data about your children without your consent, please contact us at the dedicated address detailed above.

How we use information we collect.

How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us.

We collect and process information about you only where such processing is lawful under the GDPR and other applicable EU and national laws. The legal basis for the processing of your data depends on the Services you use and how you use them. This means that we collect and process your information only where:

You give us consent to do so for a specific purpose;
The processing satisfies a legitimate interest as defined in the GDPR (which is not overridden by your data protection rights or interests) to improve our Services, to market and promote our products and Services, or to protect our legal rights and interests;
We need to process your data to comply with a legal obligation; or
The processing of your data is necessary to enable us to take certain necessary steps at your request prior to entering into a contract or for the performance of a contract with you.

Below are the specific purposes for which we use the information we collect about you, either with your consent or based on the legitimate interest described above, as applicable:

To provide the Services and personalize your experience on the Websites: We use information about you to provide the Services to you, including, authenticate you when you log in, provide customer support, and access to information dedicated to our clients and partners.
To improve our Services: We are always looking for ways to make our Services smarter, faster, secure, integrated and useful to you. We use collective learnings about how people interact with our websites, to identify trends, usage, activity patterns and areas for integration and improvement of the Websites. We also test and analyze certain new features with some users before rolling the feature out to all users.
To communicate with you about the Services: We use your contact information to send communications via email and within the Services, including responding to your comments, questions and requests for information, and sending you technical notices, updates, and administrative messages. If you object to the processing of your personal data, we might not be able to fulfil your requests or to inform you about changes regarding the Services.
To market, promote, and drive engagement with the Services: We use your contact information to send communications that may be of specific interest to you as an employee of a company with whom we have or look to develop a business relationship, including by email. These communications are aimed at driving engagement and maximizing the value of our Services for our clients, prospects and business partners, including information about new features, survey requests, news, and events we think may be of interest. We communicate with you about new product offers. We also communicate with you to manage your registration to corporate, online or industry event that Yseop organizes or sponsors.
To process job applications: We use your contact information and additional information you provided us for recruitment-related processes. We always request for your consent to process this information as part of the job application process. If you do not consent, we will not be able to process your application.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions.

Why do we process your personal data and on what basis?

We process your personal data mainly for the following reasons:

To browse our website, benefit from our services and so that we can respond to your requests (e.g. requests for information, complaints via our contact form, etc.) on the basis of our general terms of use and our legitimate interest in providing you with the best possible service.
To manage our customer service on the basis of the performance of the contract and our legitimate interest in responding as effectively as possible to your requests and complaints.
To keep you informed of our latest offers and events by email, on the basis of our legitimate interest in building customer loyalty and prospecting potential new customers.
To manage invoicing and any outstanding payments, on the basis of our legitimate interest in obtaining consideration for the provision of our service and on the basis of our general terms and conditions.
Follow us and comment on our publications on social networks on the basis of our legitimate interest in having a dedicated page on social networks.
To receive our newsletter informing you of all the latest news about our services on the basis of our legitimate interest in customer loyalty.
To operate the videos on our site on the basis of our legitimate interest in offering you content in video format.
allow documents to be downloaded on the basis of our general conditions of use.
Geolocate your position in order to provide you with a more fluid and accessible service, on the basis of your prior consent.
Send satisfaction surveys on the basis of our legitimate interest in improving our services.

To apply for a position within YSEOP on the basis of discussions we have with you during the recruitment process and our legitimate interest in recruiting and selecting candidates.

How did we obtain your personal data?

Your data is collected directly from you when you are a customer of our services or a “simple” visitor to our site yseop.com and we undertake to process your data only for the purposes described above.

Your personal data may also be processed indirectly in connection with trade fairs or social networks (e.g. Linkedin).

On the other hand, when you voluntarily publish content on the pages that we publish on social networks, you acknowledge that you are entirely responsible for any personal information that you may transmit, whatever the nature and origin of the information provided.

What personal data do we process and for how long?

We have summarised the categories of personal data and their respective retention periods below:

Professional identification data (e.g. surname, first name, position, company, etc.) and contact details (e.g. e-mail address and business telephone number, etc.) kept for the duration of the service, plus the statutory limitation periods, which are generally 5 years.
Email address, kept for a maximum of 3 years from the last contact we had with you as part of our email prospecting campaigns, and kept until the end of your subscription to receive our newsletter.
Geolocation data retained for a maximum of 2 months.
Statistical data relating to the viewing of our videos, which is anonymised and stored indefinitely.
Connection data (e.g. logs, IP address, etc.) kept for 1 year.
The information on your CV and covering letter will be kept for the duration of the recruitment process and for 2 years from the date of your application.
Cookies are generally kept for a maximum of 13 months. For more details on how we use your cookies, you can consult our cookies policy, which can be accessed at any time on our website.

Once the applicable retention periods have expired, the deletion of your personal data is irreversible and we will no longer be able to communicate it to you. At the most, we may only keep anonymous data for statistical purposes.

Please also note that in the event of a dispute, we are obliged to keep all your personal data for the duration of the case, even after the retention periods described above have expired.

What rights do you have to control the use of your personal data?

The applicable data protection regulations give you specific rights which you can exercise, at any time and free of charge, to control the use we make of your data.

The right to access and copy your personal data, provided that this request does not conflict with business secrecy, confidentiality or the confidentiality of correspondence.
The right to rectify any personal data that is incorrect, obsolete or incomplete.
The right to object to the processing of your personal data for commercial prospecting purposes.
The right to request the deletion (“right to be forgotten”) of your personal data that is not essential for the proper functioning of our services.
The right to limit your personal data, which allows you to photograph the use of your data in the event of a dispute over the legitimacy of processing.
The right to data portability, which allows you to recover part of your personal data so that it can be easily stored or transmitted from one information system to another.
The right to give instructions on the fate of your data in the event of your death, either through you or through a trusted third party or beneficiary.

For a request to be taken into account, it must be sent directly by you to privacy@yseop.com. Any request that is not made in this way cannot be processed.

Requests cannot come from anyone other than you. We may therefore ask you to provide proof of identity if there is any doubt about the identity of the person making the request.

We will respond to your request as quickly as possible, subject to a maximum of three months from receipt if the request is technically complex or if we receive many requests at the same time.

Please note that we can always refuse to respond to any excessive or unfounded request, particularly if it is repetitive.

Who can access your personal data?

Your personal data is processed by our teams and by our technical service providers for the sole purpose of operating our service.

We would like to point out that we check all our technical service providers before recruiting them to ensure that they scrupulously comply with the applicable rules on the protection of personal data.

We guarantee that your data will never be sold or shared with commercial partners. We may share it only with trusted service providers (data processors) strictly for the purpose of providing our services, and always under appropriate contractual safeguards

Can your personal data be transferred outside the European Union?

The personal data processed by our website is hosted on servers located outside the European Union. In order to protect your personal data, we scrupulously ensure that our host implements the appropriate guarantees required to ensure the confidentiality and protection of your data.

We may also use technical tools located outside the European Union. If this is the case, we guarantee that they comply strictly with the applicable rules on transfers in order to guarantee confidentiality and adequate protection of your personal data.

How do we protect your personal data?

We implement all the technical and organisational means required to guarantee the security of your personal data on a day-to-day basis and, in particular, to combat any risk of destruction, loss, alteration or disclosure.

Do we use cookies when you browse our website?

Please note that we use cookies when you browse our website. For more information, please consult our Cookie Policy.

Who can you contact to obtain more information about the use of your personal data?

To guarantee the protection and integrity of your data, we have officially appointed an independent Data Protection Officer (“DPO“) to our supervisory authority.

You can contact our DPO free of charge at any time at privacy@yseop.com to obtain more information or details on how we process your data.

How can you contact the CNIL?

You may at any time contact the “Commission nationale de l’informatique et des libertés” or “CNIL” at the following address: CNIL Complaints Department, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07 or by telephone on 01.53.73.22.22.

Can your personal data be transferred outside the European Union?

We may amend our Privacy Policy at any time to adapt it to new legal requirements and to new processing operations that we may implement in the future.

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