Increase efficiencies and productivity by automating core reporting tasks for medical writing.
Automate core regulatory report documents across the CTD pyramid and dramatically accelerate submission timelines.
Telecommunications company SFR, was looking to increase customer satisfaction by improving service levels across its 4 call centers. Specifically, it was looking to:
Yseop developed a bespoke NLG tool for SFR for the creation of personalized, direct to consumer communications. It automates email and letter writing to cover administrative and claims requests, which can then be customized by SFR’s staff before they are sent out.
The solution ensures a high quality of written French, with consistent language across all communications to deliver a seamless customer experience. We also provided agents with customer support tools based on best practices to ease the reorganisation process and facilitate strong user adoption.
